a. You may choose to either pick up your purchased item(s) from our warehouse or have them delivered to a specified location.

b. If you opt to pick up your item(s), you will receive an email notification when your order is ready for collection. Please bring a valid ID and your order confirmation email.

c. Should you choose to have your item(s) delivered, a third-party delivery service will be arranged to deliver your item(s) to the specified address. Please note that additional fees may apply for delivery services.

d. We shall not be held responsible for any damages that may occur during pick-up or delivery. Please carefully inspect your item(s) upon receipt.

5 The delivery date of your order can be impacted by many events beyond Taeillo’s control once it leaves our facilities.

For this reason, Taeillo cannot be held liable for any delays in scheduled deliveries.

We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.

We also offer refunds for services purchased according to the terms and conditions of this Policy.

REFUNDSWe may offer refund for products purchased if:

• The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
• The Delivery timeline exceeds 2 weeks
• The item(s) are damaged upon delivery

Customers may be eligible for a refund provided that:

• The product(s) must not be damaged or broken at the time of return
• The product(s) will be returned with the receipt issued for its purchase

EXCEPTIONSNotwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:

• The customer misuses or mishandles the product in such a way that caused damage to the product
• The customer was aware or notified of the problems with the product or service before making the purchase
• The customer changes their mind after payment has been made
• The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
• The customer does not like the product or realized they had no use of it
• The customer has received the item(s) but fails to make a report within 48 hours of receipt. 

We also offer refund for the services purchased in any of the following circumstances:

• If the service has not been performed
• If the service performed was different from the one ordered or requested

Other conditions of returns and/or refunds are as follows:If excluding the above stated conditions, the customer insists on a refund, 25% of the total amount paid shall be withheld by the company.

REFUND TIMELINEAll claims for a refund must be made within48 hoursof receipt of the product(s) or after 48 hours without receiving the service(s).

All refunds are processed within 30 working days after a refund form has been filled and submitted online.

NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.

Click this link(here)to request for a refund. Please ensure to provide as much details as possible.

If a customer discovers that the product purchased from the company is damaged upon delivery, here’s how to address that:

• Report the damage to the company via email (support@taeillo.com) within 48 hours upon discovery (with the subject “DAMAGED ITEM”)
• If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
• If the damage is beyond repair, the customer may request for a replacement or a refund
• The customer ensures that the damaged product is in the same condition as it was when it was received

Please note that resolution time may vary from 5 - 10 working days within Lagos State, and 10 - 15 working days outside Lagos State.

The customer will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, the customer will also bear the shipping costs and is responsible for organizing the shipping, transportation, and collection of the product.