PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hi@taeillo.com or by mail using the details provided below:
Taeillo-online
[Re: Privacy Compliance Officer]
Taeillo LTD, Phase 1, 106104 Lekki LA, Nigeria
get answers
Pick Up and Delivery
a. You may choose to either pick up your purchased item(s) from our warehouse or have them delivered to a specified location.
b. If you opt to pick up your item(s), you will receive an email notification when your order is ready for collection. Please bring a valid ID and your order confirmation email.
c. Should you choose to have your item(s) delivered, a third-party delivery service will be arranged to deliver your item(s) to the specified address. Please note that additional fees may apply for delivery services.
d. We shall not be held responsible for any damages that may occur during pick-up or delivery. Please carefully inspect your item(s) upon receipt.
5 The delivery date of your order can be impacted by many events beyond Taeillo’s control once it leaves our facilities.
For this reason, Taeillo cannot be held liable for any delays in scheduled deliveries.
RETURN AND REFUND
We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund or repairs.
We also offer refunds for services purchased according to the terms and conditions of this Policy.
REFUNDSWe may offer refund for products purchased if:
- The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
- The Delivery timeline exceeds 2 weeks
- The item(s) are damaged upon delivery
Customers may be eligible for a refund provided that:
- The product(s) must not be damaged or broken at the time of return
- The product(s) will be returned with the receipt issued for its purchase
EXCEPTIONSNotwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- The customer misuses or mishandles the product in such a way that caused damage to the product
- The customer was aware or notified of the problems with the product or service before making the purchase
- The customer changes their mind after payment has been made
- The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
- The customer does not like the product or realized they had no use of it
- The customer has received the item(s) but fails to make a report within 48 hours of receipt.
We also offer refund for the services purchased in any of the following circumstances:
- If the service has not been performed
- If the service performed was different from the one ordered or requested
Other conditions of returns and/or refunds are as follows:If excluding the above stated conditions, the customer insists on a refund, 25% of the total amount paid shall be withheld by the company.
REFUND TIMELINEAll claims for a refund must be made within48 hoursof receipt of the product(s) or after 48 hours without receiving the service(s).
All refunds are processed within 30 working days after a refund form has been filled and submitted online.
NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.
HOW TO REQUEST FOR A REFUND
DAMAGED PRODUCTS
If a customer discovers that the product purchased from the company is damaged upon delivery, here’s how to address that:
- Report the damage to the company via email (support@taeillo.com) within 48 hours upon discovery (with the subject “DAMAGED ITEM”)
- If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
- If the damage is beyond repair, the customer may request for a replacement or a refund
- The customer ensures that the damaged product is in the same condition as it was when it was received
Please note that resolution time may vary from 5 - 10 working days within Lagos State, and 10 - 15 working days outside Lagos State.
RETURN SHIPPING
The customer will bear all shipping costs or other costs associated with the return of the products. If the product is being returned for repairs, the customer will also bear the shipping costs and is responsible for organizing the shipping, transportation, and collection of the product.