At taeillo Limited, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us.
This Refund Policy (the "Policy") informs the customer about their right to return and receive a refund for products purchased on our website or via any of our engagement channels as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund.
We also offer refunds for services purchased according to the terms and conditions of this Policy.
- The item(s) delivered do not match the color, specification or dimension as indicated on the website or as communicated by our customer support agents
- The Delivery timeline exceeds 2 weeks
- The item(s) are damaged upon delivery
The product(s) must not be damaged or broken at the time of return
- The product(s) will be returned with the receipt issued for its purchase
- The customer misuses or mishandles the product in such a way that caused damage to the product
- The customer was aware or notified of the problems with the product or service before making the purchase
- The customer changes their mind after payment has been made
- The customer does not check the specifications and dimensions as stated on the website or as communicated by our customer support agents
- The customer does not like the product or realized they had no use of it
- The customer has received the item(s) but fails to make a report within 48 hours of receipt.
We also offer refund for the services purchased in any of the following circumstances:
- If the service has not been performed
- If the service performed was different from the one ordered or requested
All refunds are processed within 7-10 working days after a refund form has been filled and submitted online.
NOTE: We reserve the right to reject the return and refuse to grant a refund if the conditions stipulated herein have not been satisfied.
- Report the damage to the company via email (email@example.com) within 48 hours upon discovery (with the subject “DAMAGED ITEM”)
- If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
- If the damage is beyond repair, the customer may request for a replacement or a refund
- The customer ensures that the damaged product is in the same condition as it was when it was received
Please note that resolution time may vary from 5 - 10 working days within Lagos State, and 10 - 15 working days outside Lagos State.
If the product is being returned for repairs, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.
If after making arrangements for the transportation, shipping and inspection of the product, it is discovered that the customer is not entitled to a refund, repair or replacement, the customer shall reimburse the company of all costs incurred for the inspection, transportation and postage of the returned products.