Alausa

We try our best to ship items as fast as we can.

Please allow 7-10 days production time for your order to ship out, average shipping times are working days except for bulk orders.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED.

If you don't have a tracking number after 7 business please email us at support@taeillo.com

Yes. Pieces are completely customizable.

You can change fabrics colour and the overall finish and sizes respectively.

However, the price might vary from the price you see on the website due to some advanced feature that might be added on the furniture.

We offer 100% money back guarantee, if the product is defective or damaged.

We give you 48hrs to send it back to us for a full refund.

You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.

Please Include a name and the order number on the returned parcels.

NB: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Yes, we give 6 months warranty on every product bought from us.

You are able to cancel your order with 25% cancellation fee charge You must cancel your order before shipping commences