Please allow 7-10 days for fulfillment or pick up

During sale events and new collection launches, there may be a slightly longer processing time.

Deliveries outside Lagos is handled by third party delivery company. Kindly use Tracking number provided.

Please allow 7-10 days for fulfillment of order subject to change dependent on the volume for larger orders reach out to support@taeillo.com

Report the damage to the company via email (support@taeillo.com) within 48 hours upon discovery (with the subject “DAMAGED ITEM”).

• If the damage is fixable on site, our team would reach out to the customer to discuss the specifics of how the damage will be resolved
• If the damage is beyond repair, the customer may request for a replacement or a refund
• Return shipping methods and associated costs are the responsibility of the customer.
• The customer ensures that the damaged product is in the same condition as it was when it was received